Dear Valued Customers,
Yes, we are still OPEN! We are grateful to be providers of essential services during this time.
We have reviewed Governor Polis’ Executive Order and, in conjunction with guidance from the International Society of Arboriculture (ISA), Tree Care Industry Association (TCIA), and Colorado Arborists and Lawn Care Professionals (CALCP), we are operating within the following guideline from the Governor’s Executive Order:
11. Critical Services Necessary to Maintain the Safety, Sanitation and critical Operations of Residences or Other critical Businesses, Including:
· general maintenance whether employed by the entity directly or a vendor
As outlined by CALCP: “We are providers of essential services to maintain public safety, protect against spread of invasive and injurious pests and the diseases they carry; and the full or partial removal of hazardous trees – therefore [we] are an essential services provider and can support our customers during this time of government mandated restrictions.”
We are complying with all CDC requirements regarding social distancing and are working within recommended hygiene guidelines. We have staggered our employees’ work schedules and, whenever possible, are limiting one employee per vehicle as to limit their contact with one another. Additionally, we perform our services outdoors, without physical contact with customers. Therefore, we will only be providing contactless estimate requests, communications, and billing for our customers at this time. Everything will be handled over the phone and via email.
If we are working on your property, we kindly urge you to communicate with our employees via phone or, if necessary, at a safe distance of at least 6 feet away.
Finally, as to limit our travel and to keep our operation as local as possible, we are prioritizing customers in Douglas County and customers that have hazardous and/or life or property threatening damage.
Ultimately, our goal is to continue serving our customers and keep our employees healthy and safe. We will continue to comply with any and all requirements that impact our business as our government agencies continue to monitor the situation.
Please don’t hesitate to call or email us if you have any questions at all.
Thank you for your patience during this trying time. We are grateful for the support of our wonderful community.
Please stay safe and healthy,
Brett A. LeMaire
Knothead Tree and Lawn Care